Query is the Customer Care Service where consumers can ask specific questions, called Queries, to the companies supplying products or services purchased or yet to purchase
Only the Consumers can make Queries (Questions) to the companies. Once terminated the assistance, the company can close the Query and the Client can evaluate the received service
The Consumers can easily create Queries (Questions) by framing, with the camera or the App's reader, the QR Code present on the product or the annex documentation
The QR code can be present on any product or service and will simplify for clients the procedure of contacting the Society's Client Service
Here are some examples of QR Codes of Query
The companies have to sign a contract with Query SRL to access the network.
The companies will pay depending on the number of received questions
With Query the companies can offer a free assistance service or charge it as premium service by making it faster and more efficient